Refund policy

Return & Refund Policy - Glase

Last Updated: May 13, 2026

Thank you for shopping at Glase.com!

We want you to love your Christmas Wine Glasses. If you are not 100% satisfied, we are here to help.

1. 30-Day Money-Back Guarantee
You have 30 days from the day you receive your order to request a return. For Christmas, we have extended it - all orders placed before Dec 25 can be returned until Jan 15.

2. What can be returned?
To be eligible, the glasses must be unused, unwashed, and in the original gift box packaging. We cannot accept glasses that are broken due to misuse.

3. Damaged or Broken in Transit?
Our glasses are fragile. We pack them very carefully, but sometimes couriers break them. If you receive a damaged or broken glass, please email us a photo within 48 hours to support@glase.com and we will send you a new set for FREE. You don't need to return the broken one.

4. How to start a return?
Just email us at support@glase.com with your order number and reason. We will reply within 12 hours with your return address and instructions.

5. Refunds
Once we receive your return, we will inspect it and notify you. If approved, your refund will be processed to your original payment method within 3-5 business days. The shipping cost for the return is paid by the buyer, unless the product was damaged or defective.

6. Questions?
Contact us anytime: support@glase.com
We reply within 12 hours.