Shipping policy

Shipping Policy - Glase.com

Last Updated: May 13, 2026

Thank you for shopping with Glase! We know our Christmas Wine Glasses are fragile and a gift, so we pack them with extra care.

1. PROCESSING TIME
All orders are processed within 1-3 business days. You will receive a confirmation email with a tracking number as soon as your order ships. During Christmas season (Nov-Dec) processing may take 1-2 days extra.

2. SHIPPING TIME & COST
We offer FREE Standard Shipping to the USA!

Business days do not include weekends. Delivery times are estimates.

CHRISTMAS DELIVERY GUARANTEE: Order before December 15th to receive your glasses before Christmas. Orders after Dec 15th may arrive after Christmas due to courier delays.

3. HOW DO WE SHIP?
Your 6-piece set comes in a premium gift box with bubble wrap and fragile protection. Each set is inspected before shipping.

4. TRACKING YOUR ORDER
Once shipped, you will get an email with tracking number from support@glase.com. You can track it at any time. If you don't see it, check your spam folder.

5. DAMAGED, LOST OR STOLEN?
Wine glasses are fragile.
If damaged in transit: Email a photo of the damage within 48 hours to support@glase.com - We will send a new set for FREE, no need to return the broken one.
If lost/stuck: If your tracking hasn't updated in 10 days, contact us. We will contact the courier and if it's lost, we will reship for free.

6. WRONG ADDRESS
Please double-check your address before ordering. If you entered a wrong address, email us within 12 hours and we will try to fix it. If the package is already shipped, we cannot change the address.

7. CUSTOMS & TAXES
For USA orders, there are no extra customs fees. For international orders outside USA, you may be subject to customs fees. These are the buyer's responsibility.

Questions? support@glase.com - We reply within 12 hours.